Refund and Returns Policy

Refund & Return Policy

Effective Date: July 24, 2026

Thank you for shopping with Akid.site. We are committed to providing quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is missing parts or accessories.

  • The item is significantly different from its description.

To be eligible for a return, the product must:

  • Be returned within 7 days of receiving your order.

  • Be unused and in its original condition.

  • Include all original packaging, tags, manuals, and accessories.

  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

  • Opened cosmetics and personal care products

  • Seeds that have been opened or used

  • Perishable goods

  • Gift cards

  • Downloadable or digital products

  • Items damaged due to misuse, negligence, or improper handling by the customer

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be sent via bank transfer or mobile financial services (such as bKash, Nagad, or Rocket), subject to verification.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We will replace products only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

Exchange requests must be made within 7 days of delivery.

6. Return Shipping

If the return is due to our mistake (wrong item, damaged product, or defective item), we will bear the return shipping cost.

If the return is for any other eligible reason, the customer is responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, any applicable shipping or return costs may be deducted from the refund amount.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Website: www.akid.site

Email: akid.site2@gmail.com

We aim to respond to all customer inquiries within 1–2 business days.

By placing an order with Akid.site, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.